1.1 Any use by you of this website and/or buying from this website means that you have accepted these Terms and Conditions and will be bound by them.
1.2 We may change these Terms and Conditions without letting you know and therefore it is up to you to check this page for any changes. 2.1 This website is operated by Dolman & Taylor.
2.2 Correspondence Address: Heydon House, East End, Hook Norton, Banbury, Oxon. OX15 5LG.
2.3 Telephone Contact: 01608 495182
2.4 Email: Help@sew-helpful.com
Definitions3.1 For the purposes of these Terms and Conditions the following definitions apply:
3.2 Us, We, Our, Ourselves, seller, Company, D&T : Dolman & Taylor
3.3 Goods, Items : The range of products and services which are available for purchase from D&T.
3.4 You, Your, Yourself, Purchaser : The Customer, the person or organisation who is buying goods.
3.5 Contract : The contract for sale of goods by us and purchase of goods by you
3.6 Words denoting the singular shall include the plural and vice versa.
Contract for the Supply of Goods4.1 After having received your order, we will send you an e-mail ("Order Receipt") confirming receipt of your order and containing the details of your order. Please note that the Order Receipt e-mail is not an acceptance of your order.
4.2 No contract for the supply of goods will be deemed to exist between you and 'D&T" unless, and until, a ("Dispatch Confirmation") e-mail is sent by D&T to you confirming that your order has been DISPATCHED.
4.3 You must check that the details of your Dispatch Confirmation e-mail are correct as soon as possible and you should print out and keep a copy for your records.
4.4 Any goods on the same order which we have not confirmed to have been dispatched in a Dispatch Confirmation e-mail do not form part of that contract.
4.5 This Dispatch Confirmation e-mail amounts to an acceptance by 'D&T' of your offer to buy goods from 'D&T" and this acceptance is effective regardless of whether or not you receive the e-mail.
4.6 D&T is free to withdraw from a prospective contract at any time prior to acceptance for any reason. This also applies in the case of any error or inaccuracy in respect of the goods, any description applied to the goods, the availability of the goods or the order itself.
4.7 Price and availability information is subject to change without notice
4.8 Goods remain the property of D&T until fully paid for.
Copyright5.1 All material included on this website, such as text, graphics, logos, videos and images are protected by United Kingdom and International copyright, trade mark and other laws.
5.2 Your use of the website does not transfer to you any ownership or other rights in the website or its content.
5.3 You are permitted to print or download extracts from this material for your personal use only to assist you in making a purchase from us. No material may be copied, imitated, reproduced, republished, uploaded, posted, transmitted, modified, indexed, catalogued, or distributed in any way, in whole or in part for commercial use or gain.
Limitation of Liability6.1 The Website Information is provided "as is" and we make no representation, endorsement or warranty as to its accuracy or it's fitness for a particular purpose
6.2 We will not be liable for any action taken (or not taken) in reliance upon the Website Information and such action is taken entirely at your own risk.
6.3 We reserve the right to make any changes to the Website Information without notice and without liability to you.
6.4 All information and advice on this website is offered in good faith, but we shall not be liable for any damage or loss that may occur from the use of, or acting upon any information or advice given by us.
6.5 External websites to which we provide hypertext links are not under our control and we take no responsibility for them and shall not be liable in any way for their content.
6.6 This website, like any other, is susceptible to cyber-squatting and vandalism. We do not accept any responsibility for, nor liability in respect of, any information which appears on this website as a result of such actions.
6.7 The operation of this website depends on the input of information by you. The service provided by us depends on, and varies according to, the accuracy of such inputted information. We can therefore accept no responsibility for, nor any liability in respect of, the input of inaccurate information to this website by you and/or any third parties.
6.8 We are not liable for any damages or losses resulting from your use of or inability to use this website.
6.9 We do not guarantee that this website will operate free of error or that it is free from computer viruses or any other contaminating computer program.
6.10 We will not be liable to you or in breach of the Contract for delay or failure to perform due to any causes beyond the reasonable control of ourselves or our suppliers, including, but not limited to, acts of God, civil commotion, industrial dispute, riots, flood, and legislation.
6.11 All machinery, and particularly motorised machinery can be dangerous. It is your responsibility to assess the suitability and fitness for purpose of any goods you purchase from us. If you are unable to carry out this assessment, you should consult someone who can do this for you before putting into use any goods purchased from us.
6.12 All goods are supplied with the understanding that they will be fitted by a qualified experienced person equipped with relevent tools and test equipment necessary to facilitate fitment and confirmation of correct operation.
6.13 We shall be under no liability in respect of any defect in the Goods arising from any inaccuracy in the Customer's Order. We shall have no liability for errors in any Customer's Order and any loss (or otherwise) that may arise there from.
6.14 We shall be under no liability in respect of any defect in the Goods arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow our instructions (whether oral or in writing) or misuse or alteration or repair of the Goods without our approval.
Data Protection7.1 We only ask you for sufficient personal information to enable the delivery of ordered goods and processing of payment. None of this information will be shared with or disclosed to any third party.
7.2 You agree that the information you provide is true, accurate, current and complete in all respects.
7.3 Any message or information you send to this website may be read or intercepted by others unless there is a special notice that a particular message is encrypted.
7.4 We operate a secure encrypted site where necessary, all Internet transactions are handled by PayPal, we do not store nor have access to your card information.
Prices8.1 All prices are subject to confirmation at time of order.
8.2 Prices are in UK Pounds Sterling and do not include VAT.
Stock Availability / Delviery Performance9.1 We aim to display only goods that are available and which can be dispatched to you promptly.
9.2 We will normally dispatch your order within 1-2 working days, subject to stock availability.
9.3 Delivery prices and methods are published on the "delivery" page of this website.
9.4 Some items are sent by courier/sigend for service, and if no-one is in to take delivery, the courier company/Royal mail will leave a card for you to contact them to arrange delivery and return the goods to their depot. After 7 days, if no contact is made, the goods will be returned to us. We will do one of the following; contact you to offer re-delivery of the goods at your own cost or refund the cost of the goods less the original delivery cost and return delivery cost.
9.5 From time to time some lines may sell out, in which case we will aim to advise you by the next working day after you have placed your order. If this does occur, you will be given the opportunity to order an alternative, wait for the goods to become available or receive a full refund of any monies paid.
9.6 Occasionally there may only be limited quantities of goods available at a certain price. Should you place an order after these goods have been sold, you will be offered a full refund of any monies paid if you do not wish to accept the new price.
9.7 D&T makes no representation as to the goods, items, products or services referred to in, or sold from this website as being available or suitable for any particular use.
Cancellation10.1 You may cancel or amend an order at any time prior to despatch without charge.
10.2 If goods have been despatched, we will cancel the order and refund monies paid less any packing, delivery and return costs we have incurred. If your order or invoice does not display a separate packing and delivery charge, these costs will still have been incurred and will be deducted from any refund due.
10.3 There is a minimum order cancellation and restocking charge of 15% of the order value. In the event of order cancellation we will refund all money due within 10 working days from receipt of the goods back into our warehouse.
Goods Return Policy11.1 If you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item.
11.2 The item to be returned must be unopened (with any seals and shrink-wrap intact), complete, unused and unfitted and have all original contents, instructions, documentation and packaging. If returned goods do not comply with this requirement, a refund may be refused or an appropriate reduction made. Packing and delivery costs of the goods to you, and collection costs of the goods from you when necessary, will be deducted from the amount refunded.
11.3 We recommend the use of recorded delivery as we cannot be liable for items lost in transit.
11.4 The purchaser will be responsible for payment of the cost of the shipping returned items to us.
11.5 If the reason for return is due to a warranty claim, we will refund any reasonable return costs you may incur once the claim has been approved. If the claim is rejected, no refund will be made, and the goods will be made available for you to collect from us for a period of 30 days, after which they will be disposed of.
11.6 We can only accept the return of opened items if they are faulty.
11.7 No return on specially manufactured, modified or procured/bought in goods
11.8 Before returning any goods, contact us by telephone, letter or e-mail for returning Instructions
Warranties & Guarantees12.1 All goods are covered by a manufacturer's guarantee, the duration, terms and conditions of which will vary depending on the product and it's manufacturer. Specific warranty details can be supplied on request for goods available from D&T prior to purchase.
12.3 Any goods which have been altered, modified, abused or used for any purpose other than that which it was designed for, or not maintained as required in the instructions will not be covered by warranty.
12.4 It will be the decision of either D&T or the product's manufacturer or agent to inspect and determine the validity of any claim, then repair or replace and return to you any faulty items as they see fit.
12.5 If a claim is rejected, no refund will be made, and the goods will be made available for you to collect from us for a period of 30 days after which they will be disposed of.
12.6 If you wish to contest the rejection of a claim, you must supply us with a written examination report detailing the reasons from a professional person or organisation holding the necessary skill or qualifications to determine those reasons. Only then will we re-assess your claim.
12.7 D&T are not responsible for labour costs incurred on any warranty claim.
General13.1 Our primary method of contact with customers is by e-mail. E-mails to you will be sent to the address you specify to us. It is your responsibility to provide us with a valid e-mail address and to inform us of any changes to that address.
13.2 To the extent that any provision of these terms is found by any court or authority to be invalid, unlawful or unenforceable, that provision will be deemed not to be a part of these terms and will not affect the enforceability of the remainder of these terms, nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.
13.3 The headings in these terms are for convenience only and do not affect their interpretation. These terms supersede any representation made by us or any of our employees or agents.
13.4 Due to the complexity of VAT regulations with regard to the supply of digital services to EU countries outside the UK. We will cancel and refund any purchases made from Austria Belgium Bulgaria Croatia Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Lithuania Luxembourg Malta Netherlands Poland Portugal Romania Slovakia Slovenia Spain and Sweden. Until such time a compliant method can be found to trade with these countries.
Statutory Rights14.1 Your contract with Dolman & Taylor. does not affect your statutory rights.
Governing Law & Jurisdiction15.1 These terms and your use of this website are governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the Courts of England and Wales.