SEW-HELPFUL.COM TERMS & CONDITIONS

Terms and Conditions

By accessing or purchasing from this website, you agree to be bound by the following terms and conditions. Please review them carefully before placing an order.

1. Company Information

This website is operated by Dolman & Taylor.
Correspondence Address: Heydon House, East End, Hook Norton, Banbury, Oxon. OX15 5LG.
Telephone: 01608 495182
Email: help@sew-helpful.com

2. Products and Services

2.1 We sell access passcodes for online sewing courses and instructional videos. These include:
  • Individual course access (3, 6, or 12 months from first use)
  • Monthly membership providing full access to all courses
  • Gift voucher passcodes
  • Optional physical accessories that complement some courses
2.2 Passcodes are for use by a single user only and may not be shared, transferred, or resold.
2.3 Gift voucher passcodes may be purchased for someone else, provided the recipient is the sole user.

3. Contract of Sale

3.1 Placing an order constitutes an offer to purchase. We will confirm acceptance via email once your order has been processed and digital access (or physical goods, where relevant) has been dispatched.
3.2 We reserve the right to refuse or cancel orders prior to acceptance.
3.3 Digital passcodes are considered delivered once sent via email.
3.4 Accessory delivery will follow standard shipping processes as described below.

4. Digital Products and Access

4.1 Passcodes activate upon first use and remain valid for the duration stated at purchase (3, 6, or 12 months).
4.2 Passcodes are for individual use only and linked to a single user account.
4.3 Monthly memberships renew automatically unless cancelled.
4.4 Lost passcodes can be reissued upon request, subject to verification.

5. Physical Product Delivery

5.1 Accessories will be dispatched within 1–2 working days when in stock.
5.2 Shipping details and costs are available on the Delivery page.
5.3 If no one is available at delivery, re-delivery or refund (minus shipping costs) may apply.

Prices

6.1 All prices are subject to confirmation at time of order.
6.2 UK customers will be charged in UK Pounds Sterling.
6.3 Customers outside the UK will be shown and charged a fixed price in US Dollars (USD). This is not a currency conversion but a separate fixed pricing structure.
6.4 All transactions are processed in the currency shown at checkout (GBP for UK users, USD for international users).
6.5 Prices do not include VAT.
6.3 Payments are processed securely via PayPal or other third-party gateways. We do not store your payment card details.

7. Cancellations and Refunds

7.1 Digital passcodes are non-refundable once activated.
7.2 If unactivated, passcodes may be cancelled or refunded within 14 days of purchase.
7.3 Accessories can be returned in unused condition within 30 days (return shipping at customer’s expense).
7.4 Faulty accessories may be refunded or replaced once returned and assessed.

8. Warranties

8.1 Accessories come with a standard manufacturer's warranty, where applicable.
8.2 Warranty does not cover misuse, unauthorised modification, or accidental damage.

9. Intellectual Property

9.1 All content on this site (courses, text, images, videos) is protected by copyright. You may not copy, distribute, or publish any content without prior written consent.

10. Limitation of Liability

We are not liable for:
  • Any loss of access due to internet or platform disruptions
  • Inappropriate use of course content or accessories
  • Delays caused by postal services or delivery companies
All use of digital content is at your own risk.

11. User Accounts

11.1 You must keep login details secure.
11.2 Misuse or account sharing may result in account suspension without refund.

12. Data Protection

We collect and use your personal data in line with our Privacy Policy. IP addresses are logged for security and fraud prevention. We never sell your data.

13. EU Digital Sales

Due to VAT regulations, we currently do not sell digital products to customers in Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, or Sweden. Any purchases from these countries will be cancelled and refunded.

14. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to Terms

We may revise these terms from time to time. The latest version will always be posted on this page. Continued use of the site constitutes acceptance of any updates.

16. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at help@sew-helpful.com.

17. Calculator Tools Disclaimer

The calculator tools provided on this website are for general guidance and convenience only. While we strive to ensure accuracy, all results are based on the information you enter and are provided "as-is" without warranty of any kind.

You are responsible for verifying measurements, quantities, and suitability before making purchasing or sewing decisions. We accept no liability for errors, omissions, or consequences resulting from the use of these tools.

18. Affiliate Links & Advertising Disclosure

Some pages on this website contain affiliate links, including links to products on Amazon. This means we may earn a small commission if you click on the link and make a purchase, at no extra cost to you.

As an Amazon Associate, we earn from qualifying purchases.

We only promote products we believe may be helpful or relevant to our audience, but you should always perform your own research before making a purchase.